Within your control
1
Did they know?
Ignorance
LeverClear expectations and information
2
Could they do it?
Ability
LeverA clear standard, and training to meet it
3
Were they allowed to?
Authority
LeverRole design and decision rights
4
Did it matter to them?
Priority
LeverWhat leadership signals is important
5
Was something pulling them another way?
Conflicting goals
LeverIncentives and performance metrics
Only then
6
Did they choose it anyway?
Disregard or malice
ResponseCorrect, reassign or part ways